A Crisis Worker’s role is to provide immediate support during initial contact with Horizon, whether through Police, third party or self referral. Our freephone self-referral number, 0808 168 5698 is a 24/7 number that is run by crisis workers who can offer you support and advice about Horizon West Midlands and other services that are available. The crisis worker is there to support you in any way that you need; explaining the examination process, talking with you, or simply making you a drink and sitting with you. They will not pressure you in to making any decisions and will make sure that your wishes are respected.
If you are attending Horizon West Midlands for a forensic medical examination, at whatever time, a crisis worker will support you throughout your visit ensuring that your views, opinions and thoughts are respected and listened to by all.